Shipping Policy

Thank you for shopping with Elisabetta OOAK Fairy. Every piece is carefully handcrafted with attention to detail, making each creation truly unique.

Order Processing

• All orders are processed within 2–5 business days after payment has been confirmed.
• During holidays, product launches, or busy seasons, processing times may be slightly longer.
• Custom or personalized items may require additional production time.

Shipping

We proudly ship worldwide.

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times:

• Italy: 2–5 business days
• Europe: 4–10 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 10–20 business days
• Other International Destinations: 7–20 business days

Please note that these delivery estimates may vary depending on customs processing, local postal services, weather conditions, or other unforeseen circumstances.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available), allowing you to monitor your package throughout delivery.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, VAT, or other fees required by their country's regulations.

These charges are not included in the purchase price or shipping cost and are the responsibility of the buyer.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

We cannot be held responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is delayed, lost, or damaged during transit, please contact us and we will gladly assist you in working with the shipping provider to resolve the issue.

Handmade Products

Each item is individually handcrafted. Small variations in color, texture, or details are a natural part of the artistic process and make every piece one of a kind. These variations are not considered defects.

Questions

If you have any questions regarding shipping or your order, please contact us through our Contact page or by email. We will be happy to assist you.